59 Andries Street, Wynberg, Sandton

Terms & Conditions

By purchasing or submitting an order to Motani for the supply of goods or services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree, please do not access our website or place an order with Motani for the supply of goods or services.

We reserve the right to reject any order, cancel any purchase whether in whole or in part or refuse to process payment.

For in-store purchases, you will receive an invoice once your order is delivered or collected. No order will be deemed to be accepted by Motani unless and until payment is received by Motani.

We reserve the right to change or amend these terms and conditions at any time without prior notice.

1) How to Contact Us?

  • Contact our showroom at 011 786 4664, during trading hours.
    • Monday – Friday: 09:00 – 17:00
    • Saturday: 09:00 – 15:00
    • Sunday – Closed (Exceptions are posted on Social Media)
    • Public holidays: 10:00 – 14:00
  • WhatsApp us during our business hours at 081 866 8264
  • Email us at: info@Motani.co.za

2.1) Our Product

  • We will do our best to accurately display the goods, specifically regarding their colour, description, and price, both in our showrooms and on our website.
    • We have an extensive display of product and fabric/ leather options in our showrooms, and our sales consultants are well-versed in explaining the natural characteristics of our products. Ask as many questions as possible to ensure the fabrication you select is suitable for your lifestyle.
    • We urge you to understand your made-to-order product choice. As per the Consumer Protection Act, we are not required to accept cancellations of any customised product.
  • We operate a constant improvement methodology where designs are updated and improved, when necessary, to improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on
    display or on our website, there may be reasonable changes and updates made over time that means it is not identical.
  • Our goods are intended for use in an ordinary residential or domestic environment only and are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under these circumstances.
  • We will use reasonable efforts to ensure that stock is available but cannot guarantee the availability of stock.
    • Should a product be on an extended lead-time, this will be noted by your sales consultant at the time of purchase.
    • We may experience delays out of our control, resulting in a delay for you. We will notify you when this occurs and discuss whether you are happy to wait or get a refund.
  • Every leather and solid wood product is unique and might have markings, small cracks and live edges (eg where the table does not have a straight edge, but rather one that follows the wood characteristics) which form part of the characteristics of the product. These natural characteristics will not be regarded as defects.
    • Our leathers have been tanned without altering any of their natural features. We don’t believe that flawlessness equals beauty. We celebrate the life of the animal and we do not cut out any of the natural characteristics. Therefore, all the distinctive, original markings stand out. This is the living proof of the leather’s absolute natural origins.
    • Marks, tick bites, healed scars, scratches, stretch marks and scuff marks are characteristic of natural leathers and are not defects. Prominent brand marks may also be visible and are not considered defects, although we do place these at the back of item where possible. Colour variations may occur due to the multiple hides required to make up the product.
    • Dye lots may vary from batch to batch, both for leather and fabric, although it should not be significantly different to the samples you saw in showrooms.
    • The natural, authentic character of every skin that we use for our leather products is unique, and therefore our colour samples provide an approximation rather than an absolute reflection of the leather. There will be variations in colour and texture.
    • Pilling is not a fabric defect or fault and is not covered under guarantee. It can be compared to the shedding experienced when purchasing new carpet – think about the way carpet behaves when newly installed, as there are constantly new loose fibres coming to the surface over the first few months of use. This is completely normal and will reduce once the excess fibres are gone. Vacuuming weekly will significantly reduce the fibres and reduce pilling.
    • Cracking may occur in solid wood pieces, although it should be excessive as to render the product unuseable.
  • Important information about your Motani products will be explained to you by your sales consultant in the showroom.
  • Our clearance sales contain items that are end of range and shop-soiled goods. Please We urge you to inspect all purchases before leaving the premises as we will not accept returns. However, should a latent defect emerge within six months, you do have the right to return the product for exchange or in-store credit only.
  • Pattern matching if upholstery material is not an expected or complimentary service that is provided on our made to order products. If pattern matching is required, there will be a surcharge to account for the additional material required. This will be calculated on a case-by-case basis.
    • Note that due to the handmade nature of our production, there may be slight differences in alignment. We would a count for a 5mm margin or error.

2.2) Made to Order Goods

  • Lead time for made to order depends on the goods, their availability and performance by Motani suppliers or manufacturers. The anticipated lead time will be stated on the sales Estimate provided. Motani will inform you of any delays. It is acknowledged that goods that are subject to made to orders may differ from samples due to hand made processes and the considerations set out in section 2.1. Our Goods above and it will be so accepted by the customer.
  • You will be provided with a quotation for all made to order items and it is the responsibility of the customer to verify the correctness of all information on the quotation before you pay any amount to Motani.
  • Motani will not be responsible for any incorrect orders placed.
  • For made to order goods, a deposit of fifty percent (50%) is required in advance.
  • In the event that the customer cancels a special order, Motani is entitled to impose a charge for cancellation of the order as stated in section 7.2. Cancellations and Refunds.

3) Payment Terms

  • Our prices are quoted according to the country in which we trade:
    • On the website and in South Africa, prices are quoted in South African Rands inclusive of ValueAdded Taxation (‘VAT’) and are valid and effective only in South Africa.
    • All major credit and debit cards, as well as EFT payments, are accepted. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.
      • Please use your Estimate number as your payment reference to speed up allocation of payment.
    • Motani offers you a variety of payment options, which will be explained to you by your sales consultant.
      • 1. No cheques accepted.
    • For goods that still need to be manufactured, we will create the factory job card when 50% deposit is received.
    • We also offer lay-byes up to 3 months. Thereafter a 10% penalty per month will be charged on the outstanding amount. We reserve the right to sell your items if there is no payment made for 2 consecutive months. If goods are sold, the customer will receive a refund minus penalties, storage and handlings charges are deducted.
    • Payment for products collected from the store must be made in full before the product leaves the store. The product remains the property of Motani until payment is received in full.
  • Full payment of the price is required before products will be delivered or collected. The product remains the property of Motani until payment is received in full.

4) Conditions of Lay-Buy

  • Ensure a copy of the original document or previous payment receipt is available when payment is made
  • Payments can also be made via ‘EFT’ into Motani banking account
  • Please ensure the beneficiary reference has the order number stipulated which can be attained from the original Lay-bye note.
  • Stock will only be released on an own collection or delivered with our logistics partner once full payment is made.
  • Lay-buy only secures the price and does not reserve stock.
  • No stock will be reserved until fully paid.
  • Regular monthly payments must be maintained during the period of the lay-buy
  • Own collection after the lay buy is fully paid will only be released on presentation of the original order document either by the owner or his/her representative.

5) Storage

  • Ownership of the goods will rest with Motani until payment has been received in full, after which we will release the goods for delivery or collection (including releasing goods to outside transporters).
  • In the event that we are not able to confirm delivery/ collection date within 30 days of the product completion, we will charge you storage fees of 10% of the sales order value per month or pro rata.
  • This storage fee must be settled in full prior to the delivery and release of the product.
  • Sales staff will notify customers when the product is ready for final payment and collection or delivery. Once the customer has been informed that their items are ready for collection through phone, email, or WhatsApp, the 30-day storage charge period will begin. The storage cost will be charged pro-rata until the Item/s have been delivered or collected by the customer.
  • If we cannot successfully deliver the goods to you within three months of the product completion, we reserve the right to cancel your order, deduct any storage or delivery charges and then refund any balance due to your Motani account, to be used later in store.
  • Discounts cannot be retroactively applied to items purchased before the launch date of the campaign.
  • Please note customers that are unable to take delivery of goods or make final payment when orders made are ready will be subject to an additional 10% handling/storage fee on the sales value of the merchandise, with no exceptions.

6.1) Delivery and Collection

  • Our company makes use of a third party to fulfil all deliveries from our premises.
  • Payments for delivery services used by our third-party provider, are managed directly with our third party provider and not through the Motani establishment.
  • We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens as confirmed with you.
    • You will be responsible for arranging the delivery of your items with the logistics partner and provide details of your delivery address to them directly.
    • We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
    • For deliveries to complexes, you are responsible for confirming body corporate regulations on truck sizes, as our delivery crew is unable to carry the product to your house from the entrance of the complex. One of our Sales representatives will confirm your date of delivery once your order had been complete and ready for collection; it is your responsibility to make yourself available during this time to prevent aborted delivery/ additional delivery fees.
  • The third-party logistics provider will contact you telephonically to provide an estimated delivery time on the agreed upon delivery date.
  • You must ensure that the logistics company can access the place of delivery, and that the location is cleared for the goods to be delivered.
    • They will place the goods delivered where you choose but are not permitted to re-arrange your furniture or clear areas in preparation for the delivery or remove unwanted goods from the premises.
    • Please remove all valuable or breakable items from the delivery site and that your pets and small children are secured in a safe location away from the delivery crew and site. They do not take responsibility for any items claimed to be missing or broken.
  • The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery.
  • Our third-party provider delivers assembled goods but assemble selected products at your delivery address.
    • This assembly service, if the item comes unassembled, must be confirmed with your sales representative and with the logistics partner.
    • If the delivery crew arrives without the correct tools – after confirming that assembly is required – they will arrange a time suitable for you for their return to complete the assembly job.
    • If you require them to assemble the goods later than the delivery date, they will charge you a call-out fee, which must be paid in advance.
    • They are not liable for any damage to goods, missing parts or personal injury you or anyone else may suffer if you assemble the goods yourself. They will not accept return of goods, nor will we replace goods that were damaged when you assembled it.
  • If there is any issue that is out of your control, and you require a return/refund, please note the goods are subject to inspection, to ensure that the goods are in the same condition as they were when they were sold. Post inspection, the cancelation will be managed in accordance with section 7.1. Cancelations and Returns.
  • Furniture delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise.

6.2)

  • On delivery the third-party logistics company will require that you or your authorised representative sign for the goods to confirm receipt of goods.
  • If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.
  • If no one is at the delivery address to accept delivery, the third party will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods or you did not confirm the correct truck for your complex.
  • If the third party is unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to your Motani account.

6.3) Inspecting the goods

  • You must inspect the goods when they are delivered to you.
  • If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the Delivery Receipt, which will be proof that the goods have been delivered in a good, undamaged condition.
  • If the goods are damaged in any way, you must:
    • Please contact our showroom during our business trading hours and speak directly to one our sales representatives regarding the issue.
    • We recommend you, thereafter, take pictures and videos and email them to info@Motani.co.za with your sales order number or WhatsApp us at 081 866 8264. Please provide as much detail of the issues that you have noted.
    • Do not accept delivery of the goods.
  • If you do not note the reason for rejecting the goods and the nature of the damage on the invoice and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
  • If our delivery crew damages your property, please send photos and details of damage to info@Motani.co.za or WhatsApp us at 081 866 8264, for an assessment. Please expect a call from one of our sales representatives to discuss the way forward.

6.4) Collection from a Motani showroom

  • For collections from our showroom, you will receive a call from the sales consultant.
    •  The sales representative will confirm details directly with you regarding who will collect the goods, the date and time of collection. If you arrive without a collection appointment, we may not be able to give you your product, due to our quality control process and picking schedule.
    • If applicable, the sales representative will confirm whether you want your furniture to be assembled before collection.
  • The person who collects the goods must have the original order confirmation, the original proof of purchase such as the quote/estimate.
  • You or your representative must inspect the goods when they are collected and sign a collection receipt,which will be proof that the goods were collected in good, undamaged condition.
    • If the goods are damaged in any way, you must notify us immediately and not take the goods with you.
    • You accept full responsibility for the goods once they leave our store or warehouse and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third-party transporter collected the goods. For this reason, customers are encouraged to inspect products prior to leaving our premises.

7.1) Warranty

  • In the unfortunate event of you receiving a faulty item from us, please contact your sales representative at 011 786 4664. Alternatively, you can reach us at info@Motani.co.za or WhatsApp us at 081 866 8264
  • Our sales representative will arrange the collection date and time to collect your item unless you choose to return it to a Motani showroom.
  • The Consumer Protection Act stipulates a six month guarantee period from time of purchase; this applies to any Motani accessories and wooden furniture (e.g. dining tables).
  • Upholstered furniture is warranted for a period of 1 year from date of delivery/collection in respect of the frame and craftsmanship.
  • The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Motani’ control.
  • Reclining mechanisms both manual and electronic are warranted for a period of 1 year from date of delivery/collection.
  • The client must at his own cost, deliver and collect the product concerned to and from our showroom.
  • If our quality assurance team finds that the goods are defective or that there are quality issues, our sale representative will contact you to determine your choice of repair, replacement or refund.
    • If you are not happy with the repair or replacement, we will refund you the original purchase price, less a 10% handling charge bank processing charge.
  • For public health reasons, Motani cannot accept the return of some items such as mattresses and pillows.

7.2) Cancellation and Returns

  • The Consumer Protection Act does not oblige us to accept cancellation of any product custom-made for you, however, we have stipulated penalties to accommodate made to order cancellations.
    • We will accept cancellation within 5 working days, with no handling fee.
    • All made to order items will be liable for a 10% cancellation/handling fee after the cooling off period of 5 business days post the date of order confirmation and min 50% deposit.
    • All made to order items will be liable for a 50% cancellation/handling fee at the earlier of 80% completion or 20 business days from date of order confirmation and min 50% deposit.
  • For any deposits made or payments made towards a lay buy of a manufactured product and a customer requests a refund due to personal reasons.
  • If the item is purchased off our showroom floor or from existing stock, we will accept cancellation within 5 working days, with no handling fee.
  • When returning a product, you must provide proof of purchase. The product must be unused and in the original condition. Wear and tear, product characteristics and explained pre-existing conditions will be considered prior to acceptance of goods presented for return.
  • Once a return has been approved, the product may be exchanged for other items or credit note will be issued.
  • If you wish for us to collect the product, contact the showroom and speak to a sales representative. We reserve the right to charge you for this service.
  • The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.
  • If the customer is not happy with their in-store purchases or has made an error with their in-store furniture purchase and wishes to exchange or return their furniture purchase, the customer may do so within 5 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice.a full refund of the amount paid will be made within 20 business days with no penalties.
  • Any item that has been ordered and (partially) paid for can be cancelled within 5 business days and a full refund of the amount paid will be made within 20 business days.
  • Once the product has been received and checked by Motani, the customers banking details will be verified toissue a credit note. The refund will be processed upon receipt of the credit note and will be paid into the verified bank account within 20 business days (refer to section 2. Our Product, for further details on refund penalties).

7.2.1) Goods Cannot Be Returned to Motani if:

  • After having been supplied to, or at the direction of, a customer, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within other goods or property;
  • The original invoice cannot be produced by the customer;
  • The goods have been damaged by the customer whilst in its care;
  • The goods are no longer in its original condition;
  • The goods are not in resale condition.
  • Goods are out of warranty

7.2.2) Motani Will Accept the Return of Goods in the Following Circumstances:

  • The original invoice is produced by the customer;
  • The return has been submitted by the customer via our Sales Representative;
  • The goods are returned in their original packaging;
  • repackaged goods will be accepted by Motani if they are in their original condition and only when it was necessary for the customer to remove such packaging in order to inspect conformity of the goods with a made to order;
  • If goods that were delivered to the customer are incorrect, the customer must notify our sales representatives of only those goods that do not conform to the order via email at info@motani.co.za or WhatsApp at 081 866 8264;
  • The goods are defective or unsafe, and such defect or fault was present at the time of the conclusion of transaction and was discovered by the customer within the warranty period, then in that event the customer must submit photographs and a description of the defect to our sales representatives of only those goods that do not conform to the order via email at info@motani.co.za or WhatsApp at 081 866 8264, whereafter the goods will be assessed by Motani and a return processed according to the terms referred to in the 6.1 Warranty section above.
  • Wherever possible Motani will repair or replace returned goods, and where not possible Motani will provide a refund in accordance with section 7.1. Cancelations and Refunds.
  • In the event that Motani and the customer exchange or substitute any goods previously delivered to the customer, from the date of delivery of the substituted goods, the transaction applies to the substituted goods rather than the goods described in the original transaction.
  • If the customer has chosen an exchange, they may not choose a product that exceeds the purchase price of the original product less the handling fee, collection fee and use charge if applicable, unless the customer pays in the difference in the purchase price.

7.2.3) Motani is Entitled to Charge the Customer a Reasonable Amount for:

  • Use of the goods during the time the goods were in the customer’s possession, unless they are goods which are ordinarily consumed or depleted by use and no such consumption or depletion has occurred; or
  • For the necessary restoration costs to render the goods fit for restocking.

7.3) Repairs for Out of Warranty Items.

You may request a repair via your sales consultant or by contacting our showroom.

  •  You will be contacted directly with the repair quotation, which you will need to accept before we can proceed with the repair.
    • Repairs do not qualify for promotions or discounts.
    • The fees charged for Repairs vary, depending on (for example) whether the goods are still under warranty (e.g. we will not charge you within six months from date of purchase), the availability of the spare parts, the condition of the goods, the materials that the goods are made of and the characteristics of the goods.
    • Quotations are valid for 7 business days from date of issue and are subject to change once this time has expired.
    • Upon your approval of the quotation, payment of a specified amount or a deposit may be required to initiate the Repair:
  • Most Repairs are completed within the time communicated to customers, but unforeseen delays could occur. Any delays will be communicated to you wherever possible.
  • We will notify you once your repaired goods are ready for collection, using the contact details that you provided us with, and confirm a delivery or collection date.
  • If you fail to accept delivery of the repaired goods within 40 business days that we sent you the notification of completion, your goods will be deemed abandoned by you and we reserve the right to sell your goods to cover our costs of work done in respect of your goods, and/or the costs of safekeeping of your goods. If your goods are sold by us as set out above, you expressly indemnify us and waive any claims for loss or damage incurred as a result, whether directly or indirectly of your goods being sold.
  • If you cancel your repair after you have accepted our quotation, but before collection; or wish to return your repaired goods, you will not be entitled to a refund, exchange, credit, or further repair, unless the item is defective.

8) Discounts, Promotions and Sales

  • All special offers are subject to stock being available. Prices are subject to change without prior notice.
  • All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. Pricing can be confirmed at a Motani store. All special offers are subject to stock being available.
  • Prices may vary between those displayed in store and on our website, particularly during a promotion or sale.
  • No director, member, partner, employee, agent of, or consultant to Motani or any other person who directly or indirectly controls or is controlled by Motani, their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter a promotional competition by Motani.
  • All participants who enter promotions by Motani must be at least eighteen (18) years old at the time of entering the promotion and must reside in South Africa.
  • Motani reserves the right to vary, postpone, suspend or cancel any promotion or competition, any aspect of the promotion and anything related thereto, without notice at any time and for any reason whatsoever that Motani deems is reasonable at the time. Should Motani, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against Motani, its directors, agents or employees as a result of the cancellation

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